Terms of Service

This Service Policy applies to customers engaging with Roofviewsy (hereinafter referred to as “we”).

1. Introduction & Scope

This policy governs the use of our website, all services provided online, and any purchases completed through our platform.
By browsing or placing an order, you acknowledge and accept the terms outlined here.

2. User Accounts & Website Responsibilities

Users must ensure that all information submitted during account creation or checkout is accurate.
You are responsible for safeguarding login credentials and activities under your access.
We may restrict, suspend, or decline service where the website is used improperly or where inaccurate information prevents fulfillment.

3. Products, Stock & Price Accuracy

We aim to maintain accurate product descriptions, pricing, and inventory details.
Where errors, pricing inaccuracies, or unexpected shortages occur, we reserve the right to update listings or clarify availability.
If stock becomes unavailable after purchase, we will notify you with appropriate options.

4. Orders & Payment

Orders are considered submitted once completed through our checkout system.
Payment is required at the time of purchase, and acknowledgment will be issued once received.
We may decline orders where details are incomplete, incorrect, or cannot be fulfilled.

5. Shipping Policy

Orders are packed within 1–3 business days and delivered across Australia only.
Shipping is free for orders of 90 AUD or more, and a 6.99 AUD fee applies to orders below the threshold.
Estimated arrival time is 6–10 business days after dispatch.
Full details may be viewed here:

Shipping Policy

6. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team with your order number and proof of payment.
Once approved, refunds will be processed within 1–3 business days and returned to your original payment method.
Customers should notify us as soon as possible if cancellation is needed.
Full cancellation terms are available here:

Order Cancellation Policy

7. Returns & Exchanges

Requests may be made within 45 days of receipt by contacting us with your order number, proof of purchase, and reason for return or exchange.
Approved returns will be refunded within 1–3 business days to the original payment method.
Approved exchanges will be processed and shipped within 1–3 business days after confirmation.
View complete details here:

Return & Exchange Policy

8. Disputes & Applicable Rules

Any disputes regarding product use, website interaction, or support requests should be directed to us for resolution.
Where agreement cannot be reached, the matter will follow the rules applicable in Australia based on the customer's purchase location.

9. Privacy & Data Protection

We respect your personal data and manage it in accordance with our internal privacy framework.
Collection, use, and user protections are outlined here:

Privacy Policy

10. Intellectual Property

All materials displayed on our website—including images, layout, product descriptions, and written content—are owned or legally licensed to us.
Use is permitted only for personal reference and may not be reproduced or distributed without authorization.

11. Limitation of Liability

We work to ensure smooth access, accurate information, and reliable service.
We are not responsible for indirect loss or delay caused by technical issues, courier performance, or misuse of purchased items.

12. Amendments to This Policy

We may revise this policy to reflect operational or service updates.
Revisions will apply once published on our website.

13. Contact Us

For questions regarding service terms, orders, or customer support, please contact us here:

Address: 3020 W Gray St, Tampa, FL 33609-1636, US
Phone: +1 (786) 380-6962
Email: care@roofviewsy.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)