Order Cancellation Policy

This policy applies to customers placing orders with Roofviewsy (hereinafter referred to as “we”).

1. Order Cancellation Eligibility

You may request to cancel an order if:

• The order has been placed but has not yet entered the dispatch process;

• The order is still awaiting preparation or shipping confirmation;

• You voluntarily decide to stop the transaction within the eligible timeframe;

• The cancellation request is submitted before shipment is initiated.

Once a parcel has shipped, the order may no longer qualify for cancellation and may instead fall under the return or exchange process.

2. How to Request an Order Cancellation

Please follow the steps below to submit a cancellation request:

Step 1
Reach out to us by email or phone and provide:

• Order number

• Proof of payment

• Any further relevant details needed to verify the request

Step 2
Our customer service team will review your request promptly.
Once approved, we will notify you of the result and proceed with the refund arrangement.

3. Refund Processing

After the cancellation request has been approved and confirmed, we will process the refund within 1–3 business days.
Refunds will return to the original payment method used at checkout, such as bank cards, Visa, or MasterCard.

4. Contact Us

For order cancellation requests or related inquiries, please contact us using the information below:

Address: 3020 W Gray St, Tampa, FL 33609-1636, US
Phone: +1 (786) 380-6962
Email: care@roofviewsy.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)