Address: 3020 W Gray St, Tampa, FL 33609-1636, US
Phone: +1 (786) 380-6962
Email: care@roofviewsy.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
Applicable to customers placing orders on Roofviewsy (hereinafter referred to as “we”).
1. Shipping Scope
We currently provide shipping services to addresses within Australia.
Orders to locations outside Australia are not supported at this time.
2. Shipping Fees
Orders of 90 AUD or above qualify for free shipping;
Orders below 90 AUD are subject to a 6.99 AUD shipping fee;
All product prices already include applicable tax.
No additional tax charges will be collected.
3. Order Cut-Off & Processing
Orders placed before 18:00 (Sydney, Australia time) are counted as submitted on the same day;
Orders placed after 18:00 will be processed starting the next business day;
Orders placed during weekends or public rest days will roll forward to the next business day.
Once processing begins, the estimated preparation time required before dispatch is 1–3 business days.
4. Shipping Time
From the moment a parcel is shipped, the estimated shipping time is 6–10 business days.
Actual transit time may vary due to weather, carrier volume, or regional delivery conditions.
5. Carriers Used
We arrange delivery through reliable mainstream carriers, including but not limited to:
Australia Post
Toll
Carrier selection may vary based on shipping destination or operational needs.
6. Tracking Your Order
A notification email will be sent after dispatch, containing your tracking number and access instructions.
You may monitor your parcel’s progress through the carrier’s online tracking tools.
7. Responsibility Statement
Once a parcel has been transferred to the carrier, we will provide reasonable assistance in case of unexpected delay, routing issues, or other uncontrollable circumstances.
If incorrect or incomplete shipping information results in delay, return, or additional cost, such responsibility will rest with the ordering customer.
8. Receipt & Inspection
A shipment will be considered fulfilled once delivered to the specified address.
If you authorize another person to receive the shipment or opt for unattended drop-off, the delivery will be regarded as completed.
If you notice visible damage or irregularity upon receipt, please contact both us and the carrier promptly so we can assist where possible.
9. Contact Information
For questions or assistance related to shipping, please reach us at:
Address: 3020 W Gray St, Tampa, FL 33609-1636, US
Phone: +1 (786) 380-6962
Email: care@roofviewsy.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)
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