Refund Policy

This policy applies to customers placing orders with Roofviewsy (hereinafter referred to as “we”).

1. Valid Return & Exchange Period

Customers may request a return or exchange within 45 days from the date of receipt.
Please retain delivery confirmation or tracking records for reference.

2. Conditions for Return or Exchange

We accept return or exchange requests in the following situations:

1. Visible defects or damage to the product surface;

2. Structural or functional quality issues;

3. Noticeable odor or significant color discrepancy;

4. The received item does not match the order;

5. Change of mind within the valid timeframe.

3. Return & Exchange Procedure

The following steps apply to both return and exchange requests:

Step 1
Contact us via email or phone and include:

• Order number

• Proof of payment

• Reason for return or exchange

• Photos or videos showing the issue clearly

Step 2
Our support team will review your request promptly.
Once approved, we will confirm by contacting you and provide the return address.

Step 3
Send the item back to the provided return address and await receipt confirmation.

Step 4
After we receive the returned item, we will conduct an inspection to verify the reported concern:

• For approved returns, refunds will proceed according to the refund guidance;

• For approved exchanges, a replacement will be shipped within 1–3 business days.

Return Address:
Address: 3020 W Gray St, Tampa, FL 33609-1636, US

4. Refund Processing

Upon confirmation that the return meets the required conditions, we will process the refund within 1–3 business days.
Refunds will return through the original payment method (bank card, Visa, MasterCard, etc.).
If additional time passes without confirmation, please contact us so we may assist.

5. Cost Responsibility

Shipping fees related to returns follow these guidelines:

1. For product defects, quality issues, incorrect items, severe odor, or significant color variation, return shipping costs will be covered by us;

2. For change-of-mind returns or exchanges, the customer is responsible for the return shipping cost.

6. Responsibility Notice

We will provide reasonable support through each request.
If delays, costs, or loss arise due to incorrect return information, insufficient packaging, or courier handling issues, responsibility will fall upon the customer.
Items that show misuse, alteration, staining, or other non-original conditions may affect approval eligibility.

7. Return Label

Each parcel includes a return label to assist your return process.
If the label is missing, please contact us and we will provide guidance.

8. Contact Us

If you require assistance or information regarding a return or exchange, please reach us using the details below:

Address: 3020 W Gray St, Tampa, FL 33609-1636, US
Phone: +1 (786) 380-6962
Email: care@roofviewsy.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)